This webinar on De-escalation Techniques, will provide you and your property management staff with basic skills in de-escalating angry or agitated tenants. You will learn when and how to use techniques such as active listening, redirection, humor, reflection and empathy and verbal strategies. Hear from one of your colleagues on real-world application of de-escalation techniques in affordable housing projects.
All Times are Eastern
MAHMA CANCELLATION POLICY: All cancellations must be submitted in writing five business days in advance. Substitutions are permitted. No shows will be billed.
10% discount for 4 or more registrants.
All non-members must pre-pay.