The Certified Professional of Occupancy (CPO) course is a comprehensive program offered by the National Affordable Housing Management Association (NAHMA) for property management staff responsible for site compliance of HUD affordable housing developments. It is the only occupancy course that covers the HUD 4350.3 Handbook in its entirety, with specific handbook references cited in the margins of the course text.
This course will follow the 1-Day CPO intensive agenda and be taught in four 3-hour Interactive Zoom meeting training sessions over two consecutive days. The dates and times are as follows: August 26 9 a.m. – 12 noon and 1 p.m. – 4 p.m. and August 9 a.m. – 12 noon and 1 p.m. – 4 p.m. All times Eastern. Following the training, you will complete a 4-hour on-line certification exam that must be taken within 3 weeks of completing the course.
You will receive special instructions for accessing the exam. Participants who successfully pass the exam will receive a CPO certificate and lapel pin. All CPOs are listed in an annual, national certification directory. CPO is a requirement for NAHMA’s National Affordable Housing Professional (NAHP®) certification program.
Each participant will receive the Zoom meeting credentials and an electronic copy of the 4350.3 Handbook and the CPO course materials via email. You will use the 4350.3 and CPO manual and materials during the four (4) training sessions. Attendees will need to print the CPO manual.
Attendees should be prepared with a computer/laptop (webcam & microphone optional, but preferred for best interactive ability), pencils and highlighter for the course.
Please note: Recording is not permitted. The class will not be recorded. Attendees will not have the option of viewing a recorded version if any sessions or parts of sessions are missed.
Participants who successfully pass the exam will receive a CPO certificate and lapel pin. All CPOs are listed in an annual, national certification directory. The CPO is a requirement for NAHMA’s National Affordable Housing Professional (NAHP®) certification program.
Fees and reasonable expenses for the course are an approved project expense. It is recommended that course attendees have a basic knowledge of the HUD 4350.3 Handbook prior to registration.
About the Presenter: Since 1983, Gwen Volk has assisted owners, agents, and on-site staff in navigating the programs that provide housing for low and moderate-income families. She has served as president and CEO of a Midwest affordable housing management company, as chief compliance officer for a Dallas-based firm, and as a trainer and consultant in 36 states. Gwen is a nationally recognized expert in tax credit, bond, HOME, HUD and Rural Development program compliance. She has twice served on NAHMA’s Board of Directors and has also served on the board of the NAHMA Education Foundation. She has chaired NAHMA’s Certification Review Board, Fair Housing, Education and Training, and SHCM Advisory Committees, and has been a member of the SHCM exam-writing committee from the start. Since 2009, Gwen has served on IREM’s Federal Housing Advisory Board, and she previously chaired IREM’s Ethics Hearing and Discipline Board. Gwen holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations. She is a NAHMA-certified trainer for the CPO, FHC and BCD (formerly ACPO) courses, and for the SHCM Blended Learning on-line certification course. Gwen’s classes are interactive, informative and in demand.
MAHMA Cancellation Policy: All cancellations must be submitted to MAHMA at least five business days prior to the session. No shows will be billed, substitutes are welcome.