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HUD Update: TRACS Notification of System Upgrade Over the Weekend; Notification of Transaction File Rollover

10 September 2019
 September 10, 2019
Category HUD News, News
  1. TRACS Notification of System Release/Upgrade Over the Weekend

Due to a system upgrade/maintenance, the Tenant Rental Assistance Certification Systems (TRACS) will be unavailable:

•     Off-line:   7:30 PM EST,  Friday, September 6, 2019

•     On-Line:  12:00 PM EST,  Sunday, September 8, 2019

The Multifamily Housing Programs industry notification is located at:  https://www.hud.gov/program_offices/housing/mfh/trx/trxsum

  1. TRACS Notification of System Rollover 

Large Volume of Transaction Cause Nightly Production Rollover

TRACS mainframe is experiencing an unusually large volume of transactions (nearly 1,000,000 k) for overnight mainframe processing.  

This large volume of transactions cannot be processed within the normal nightly production cycle; thus,  any TRACS transactions that cannot be processed during the normal nightly production process are being rolled over to the next TRACS nightly production cycle.

Users Experiencing Delays in Transaction Processing

If you have not received a rejection error from the nightly batch process, please do not resubmit the data and/or transaction files. HUD is monitoring the roll-over, and will determine the next steps if this significant increase of data continues.

Multifamily Housing Help Desk 

We apologize for any inconvenience that might be caused and sincerely thank you for your support and understanding which will assist in making the system resolution process as smooth as possible. TRACS users experiencing technical issues during the system upgrade will be able to reach a Help Desk Analyst during normal business hours or you can leave a voicemail requesting technical assistance:

Monday through Friday – 7:00 AM EST to 8:00 PM EST

1-800-767-7588

1-888-297-8689 option 5

1-202-217-2008 FAX Number

Email:  Help Desk Hotline at tracs@hud.gov


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