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Multifamily Transformation Update

On Friday, May 5, 2014 NAHMA staff participated in a stakeholder conference call with Multifamily Deputy Assistant Secretary Ben Metcalf and other HUD staff for a status update on the ongoing Transformation. The following notes are highlights from that call sent by HUD:

The Office of Multifamily Housing is moving forward with the Multifamily for Tomorrow (MFT) Transformation. Through MFT, Multifamily Housing will provide more efficient and effective service to stakeholders.  Elements of this initiative include workload sharing, digitization of property records, adopting multifamily industry best practices, and reorganizing Multifamily Housing.

MFT has started in Fort Worth and Kansas City Hubs. To support staff during this transition, Multifamily Housing will reallocate some of the work through workload sharing.  A portion of the work will be distributed to different Hubs and Program Center offices or to third-party vendors in production (Summit Consulting, LLC) and asset management (Alpine Companies, Inc.).   Below, you will find information on how this will impact production and asset management in affected offices.


Starting May 5, 2014, all applications for the Fort Worth/Kansas City region, including Albuquerque, Little Rock, Houston, New Orleans, San Antonio, Shreveport, Des Moines, Oklahoma City, Omaha, St. Louis, and Tulsa, must be sent to a single point of processing in the Fort Worth Hub.  In order to continue to process applications in a timely manner, the following procedures will be implemented:

1. Lenders will submit electronic copies (CDs) of the applications to:

Production Division

Office of Multifamily Housing
U.S. Department of Housing and Urban Development
801 Cherry St., Unit #45 Suite 2500
Fort Worth, TX 76102

2. Applications will be uploaded and assigned to a hub/satellite office or to Summit Consulting, LLC for processing;

3. Lenders will be notified of the office processing the application and receive instructions from the Fort Worth Hub on where to forward hard copies of the application;

4. Until further notice, all concept meetings will be conducted in the current program centers.

Asset Management:

Many transactions in the Fort Worth and Kansas City Hubs, including Albuquerque, Little Rock, Houston, New Orleans, San Antonio, Shreveport, Des Moines, Oklahoma City, Omaha, St. Louis, and Tulsa, have or will soon be shifted to other locations.  Property owners and lenders will receive notification if impacted.  They are then directed to contact the appropriate HUD or Alpine Companies, Inc. representative.  No servicing interruptions are expected.  We are committed to keeping you informed as we move forward with MFT.

You may also visit HUD’s website at HUD.GOV for informational updates.  We appreciate your patience and understanding as HUD works to improve the delivery of our programs and our service to you.

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