The Service Coordinators in Multifamily Housing Online Learning Tool is now available from HUD’s Office of Multifamily Housing Programs. This self-paced, self-directed training provides guidance on how to run an effective service coordination program. It is designed for service coordinators who are new to the program as well as experienced practitioners who want to refresh their skills. The tool includes up-to-date information on program standards for the Service Coordinators in Multifamily Housing; video interviews with practitioners highlighting best practices; and short quizzes to test your knowledge. This training is not required, but is highly recommended by HUD. Service coordinators who complete the training will receive credit towards ongoing training requirements.
A companion resource guide, HUD’s Service Coordinators in Multifamily Housing Program Resource Guide, expands on the Online Learning Tool to provide additional detail about all aspects of the program. The Resource Guide also provides an overview of what to expect during an on-site or remote review by HUD Regional or Satellite office staff.
An additional toolkit for HUD grantees and sub-recipients, the Multifamily Housing Finance and Grants Management Toolkit, provides supplemental guidance on fulfilling fiduciary grants management responsibilities. Please note that in addition to Service Coordinators in Multifamily Housing, additional audiences for this toolkit include:
- Assisted Living Conversion Program
- Congregate Housing Services Program
- Section 811 Project Rental Assistance (PRA) Program
- Service Coordinators in Multifamily Housing
- Supportive Services Demonstration for Elderly Households in HUD-Assisted Multifamily Housing
All three resources are available on HUD Exchange. If you are new to trainings on HUD Exchange, visit the Getting Started page to learn more about how to take trainings and document completion for HUD.