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Training Events

De-escalating Tenants Who are Agitated: Webinar - POSTPONED

We apologize, however, this webinar has unexpectedly been postponed.  Please check back for future dates. 

This webinar on De-escalation Techniques, will provide you and your property management staff with basic skills in de-escalating angry or agitated tenants.  You will learn when and how to use techniques such as active listening, redirection, humor, reflection and empathy and verbal strategies.  Hear from one of your colleagues on real-world application of de-escalation techniques in affordable housing projects.

All Times are Eastern

MAHMA CANCELLATION POLICY: All cancellations must be submitted in writing five business days in advance. Substitutions are permitted. No shows will be billed.

10% discount for 4 or more registrants.

All non-members must pre-pay.

Price: $59.00

Date: November 14, 2018

Available Spaces: Unlimited

People Skills Webinar Focusing on Strategic Thinking - Webinar

Explore what it means to be a strategic thinker and learn a new approach for anticipating and solving problems with the webinar NAHMA Presents Key People Skills for Property Management Staffers: Strategic Thinking and Problem Solving. This is your chance to break out of your routine and learn to work more efficiently, become a better communicator and achieve better results through a live 90-minute, interactive webinar. The session is led by Brenda Harrington, founder of Adaptive Leadership Strategies LLC.

Topics for the session include:

  • Critical thinking
  • Making decisions with greater impact
  • Understanding how to connect the dots

 

This webinar is designed for property management staffers; corporate or headquarters staff, including regional and district managers; mid- and entry-level managers and supervisors; compliance specialists; and human resources, accounting and technical staff.

Harrington works with private, public and nonprofit organizations to improve performance by helping staff members work with greater agility and expanded leadership capacity. She previously served as executive vice president of operations for a large property management and consulting firm. She is a moderator on the Global Delivery Team for Harvard Business School Publishing (HBP), where she facilitates leadership development courses for HBP corporate clients worldwide. Harrington received her Certification for Leadership Coaching from Georgetown University and is certified by the International Coach Federation.

*Times are Eastern

Cancellation Policy: All cancellations must be submitted in writing no less than five business days in advances of the seminar.  Substitutions are accepted. 

Price: $100.00

Date: November 27, 2018

Available Spaces: Unlimited

Basic HUD Occupancy Webinar - Part I

For newly hired managers or those with no HUD experience as well as those needing a refresher course on the basics and the latest updates. This course covers eligibility requirements, the application process, resident selection and wait list, calculating and verifying income and allowances, annual and interim adjustments, and best practices. Mini-quizzes and case studies are included to reinforce the learning. Students will need a current copy of the 4350.3 Rev.1

All Times are Eastern

MAHMA CANCELLATION POLICY: All cancellations must be submitted in writing five business days in advance. Substitutions are permitted. No shows will be billed.

10% discount for 4 or more registrants.

All non-members must pre-pay.

Price: $59.00

Date: December 5, 2018

Available Spaces: Unlimited

Basic HUD Occupancy Webinar - Part II

For newly hired managers or those with no HUD experience as well as those needing a refresher course on the basics and the latest updates. This course covers eligibility requirements, the application process, resident selection and wait list, calculating and verifying income and allowances, annual and interim adjustments, and best practices. Mini-quizzes and case studies are included to reinforce the learning. Students will need a current copy of the 4350.3 Rev.1

All Times are Eastern

MAHMA CANCELLATION POLICY: All cancellations must be submitted in writing five business days in advance. Substitutions are permitted. No shows will be billed.

10% discount for 4 or more registrants.

All non-members must pre-pay.

Price: $59.00

Date: December 11, 2018

Available Spaces: Unlimited

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