De-Escalation and Conflict Resolution
2026-01-21 13:00 - 15:00 UTC | Webinar
Session Details:
This interactive session will focus on practical strategies for preventing and managing conflict in housing settings. Participants will:

Understand the stages of escalation and how to intervene appropriately.
Learn proactive approaches to create a culture of safety and trust.
Practice de-escalation skills through real-world scenarios.
Explore how to set clear expectations with residents and colleagues in high-stress situations.
Develop a step-by-step framework to use during future conflicts.

The training draws on best practices in crisis management, trauma-informed care, and effective communication. It includes discussion, reflection, and scenario-based learning to ensure participants walk away with tangible tools they can apply immediately.
Cancellation Policy: All cancellations must be received in writing five business days in advance. No shows will be billed. Substitutes accepted.

MOR: Ready, Set, Go - Webinar
2026-02-03 13:00 - 14:30 | Webinar
The Management and Occupancy Review (MOR) is how HUD proves to taxpayers and to Congress that subsidy dollars are being wisely spent. So, whether performed by HUD, the PBCA, or CA, owners and managers are held to a high standard before, during and after the review. The course is an overview of what to expect, how to prepare, what to do at “zero hours” and how to respond when it is over. We will also review HUD’s new method for establishing MOR schedules and how HOTMA will affect your MOR scores in the future.
Instructed by: Gwen Volk
Cancellation Policy: All cancellations must be received in writing five business days in advanced. No shows will be billed, substitutes accepted.
Non-Members must pre-pay.

Guardianship, Custody, Aides & More Legal Questions Answered - Webinar
2026-02-18 13:00 - 14:30 | Webinar
This course will discuss Guardianship, Custody, Disability, Live-in Aides and more nuances of these that impact affordable housing and your residents. Get the updates from a legal expert and get your questions answered.
Instructed by: Solomon Parini, Willis Law
Cancellation Policy: Cancellations must be received in writing five business days before the session. No shows will be billed, substitutes accepted.
Non-Members must pre-pay

LIHTC Fundamentals & Advanced Webinar
2026-03-10 09:00 - 2026-03-12 13:00 | Webinar
Class will begin at 9:00 each morning. It will end at 1:00.

Those individuals wishing to take the Specialist in Housing Credit Management Exam will receive instructions for live online proctoring upon registration for the exam.

What You’ll Learn
• Six Key Requirements for Managing a LIHTC Property
• Complete review of the major players and governing documents & project info
• Determining maximum incomes, maximum rents and utility allowances
• Qualifying Residents & Income Certifications: Determining household composition, processing an application, verifying income and assets, calculating household income & assets, and the full time student rule.
• Ongoing Compliance: lease requirements, move ins, recertifications, transfers, special rules for live in care attendants, changes in household composition, layering of programs, file maintenance, and compliance monitoring
• LIHTC Allocations & determining the value of the LIHTC
• Project set-asides, eligible basis, applicable fractions and qualified basis, credit percentages, treatment of exempt units
• Critical time periods, First year of the credit period – lease up and acquisition-rehabs
• Advanced rent & fee issues
• IRS Forms & correcting non-compliance
• Unit Vacancy Rule & Available Unit Rule
• Combining LIHTC w/ other programs

Instructed By: Karen Graham Consulting

Specialist in Housing Credit Management Exam - Live Online Proctor
2026-03-12 13:00 - 17:00
This version of the Specialist in Housing Credit Management Exam will be offered in an online format ONLY with a live online proctor. If registering for this version of the exam instructions will be sent with a voucher code the final day of the virtual LIHTC course.
The Specialist in Housing Credit Management® (SHCM®) certification has been developed by the National Affordable Housing Management Association (NAHMA) especially for management professionals involved with properties developed and operated under the Low Income Housing Tax Credit (LIHTC) program. The SHCM is designed by management professionals for management professionals to ensure they have attained the knowledge, experience and competence required to excel in the housing credit property management industry.

Plan Smarter, Spend Smarter: CNAs & Utility Allowance Studies - Webinar
2026-03-18 13:00 - 14:00 | Webinar
Get ahead of HUD requirements with a proactive approach to CNAs and Utility Allowance Studies. Learn how these tools work together to guide funding decisions, protect residents, and strengthen long-term property performance.
Instructed by: Andy Reithel, Konjo Consulting
Cancellation Policy: All cancellations must be received in writing five business days in advance. No shows will be billed. Substitutes accepted.
Non-Members must pre-pay.

Digital Marketing for Affordable Properties & Does it Really Matter? - Webinar
2026-04-22 13:00 - 14:00 | Webinar
From Google listings to reputation management, learn how to position affordable housing communities to attract and retain residents. Spoiler Alert: Digital marketing does matter for affordable housing properties.
Instructed by: Andy Reithel, Konjo Consulting
Cancellation Policy: Cancellations must be received in writing five business days in advance. No shows will be billed. Substitutes accepted.
Non-Members must pre-pay

LIHTC Bootcamp - Webinar
2026-04-23 09:00 - 13:00 | Webinar
New to LIHTC? Then this LIHTC Bootcamp is for you! This course will get down to the basics of income and assets, interviewing tips, and how to take top-notch applications for quick file approvals. We will provide proven methods to getting organized and staying in compliance.
Cancellation Policy: All cancellations must be submitted in writing five business days prior to the event. No shows will be billed. Substitutes accepted.
Non-Members Must Pre-Pay

Smart Strategies for LIHTC HOTMA Implementation - Webinar
2026-05-06 13:00 - 14:30 | Webinar
Join Karen Graham for an insightful session on the current state of HOTMA and what it means for your property today. We’ll cut straight to the essentials—breaking down where things stand, what challenges are emerging, and how you can successfully implement smart HOTMA solutions despite ongoing delays. You’ll walk away with clear, actionable strategies you can apply immediately to stay compliant and prepared for what’s next. What You’ll Learn: The latest updates on HOTMA and how they affect your property’s compliance requirements, Key challenges we are seeing caused by implementation delays—and how to navigate them, Practical, recommended steps you can take now to set your property up for success.
Cancellation Policy: All cancellations must be received in writing five business days in advance. No shows will be billed. Substitutes accepted.
Non-Members Must Pre-Pay

Reasonable Accommodation Webinar
2026-05-13 13:00 - 14:30 | Webinar
This training focuses on Fair Housing laws with a specific emphasis on reasonable accommodations. This training will provide real world examples/scenarios that have been experienced by property managers and landlords alike. It will also demonstrate a practical application of complex Fair Housing Laws.
Instructed By: Solomon Parini, Willis Law
Cancellation Policy: All cancellations must be received in writing five business days in advance. No shows will be billed. Substitutes Accepted
Non-Members Must Pre-Pay

Navigating Layered Projects - Webinar
2026-05-20 13:00 - 15:00 | Webinar
The “Navigating Layered Projects” session explores the complexities of managing projects that combine multiple funding sources, such as LIHTC, HUD PBRA, HUD PBV, and HOME funds. Participants will gain an understanding of how to coordinate these programs effectively while addressing key issues including income limits, student eligibility rules, rent calculations, and the implementation of HOTMA regulations. This session aims to equip attendees with practical strategies for ensuring compliance and consistency across varied program requirements.
Cancellation Policy: All cancellations must be received in writing five business days in advance. No shows will be billed. Substitutes accepted.
Non-Members must Pre-Pay

LIHTC Fundamentals & Advanced - Columbus
2026-05-27 08:30 - 2026-05-28 12:30 | Columbus Apartment Association, 1225 Dublin Rd., Suite 120, Columbus, OH, 43215
Class will begin at 9:00 each morning. It will end at 4:30 on day 1 and at approximately 12:30 on day 2. The SHCM Exam will follow the class on day 2.

What You’ll Learn
• Six Key Requirements for Managing a LIHTC Property
• Complete review of the major players and governing documents & project info
• Determining maximum incomes, maximum rents and utility allowances
• Qualifying Residents & Income Certifications: Determining household composition, processing an application, verifying income and assets, calculating household income & assets, and the full time student rule.
• Ongoing Compliance: lease requirements, move ins, recertifications, transfers, special rules for live in care attendants, changes in household composition, layering of programs, file maintenance, and compliance monitoring
• LIHTC Allocations & determining the value of the LIHTC
• Project set-asides, eligible basis, applicable fractions and qualified basis, credit percentages, treatment of exempt units
• Critical time periods, First year of the credit period – lease up and acquisition-rehabs
• Advanced rent & fee issues
• IRS Forms & correcting non-compliance
• Unit Vacancy Rule & Available Unit Rule
• Combining LIHTC w/ other programs

Instructed By: Karen Graham Consulting

Cancellation Policy: All cancellations must be submitted in writing five business days prior to the event. Substitutions accepted. No shows will be billed.
Non-Members Must Pre-Pay

Specialist in Housing Credit Management Exam - Columbus
2026-05-28 12:30 - 16:30 | Columbus Apartment Association, 1225 Dublin Rd., Suite 120, Columbus, OH, 43215
The Specialist in Housing Credit Management Exam will be offered in an online format ONLY. Those wishing to sit for the exam on site will need to bring a lap-top or tablet to the exam.

The exam will immediately follow the completion of the LIHTC course on May 28

The Specialist in Housing Credit Management® (SHCM®) certification has been developed by the National Affordable Housing Management Association (NAHMA) especially for management professionals involved with properties developed and operated under the Low Income Housing Tax Credit (LIHTC) program. The SHCM is designed by management professionals for management professionals to ensure they have attained the knowledge, experience and competence required to excel in the housing credit property management industry.

Cancellation Policy: Cancellations must be submitted in writing five business days in advance. No shows will be billed. Substitutions accepted.
Non-Members Must Pre-Pay

Fair Housing Certification Course - Virtual
2026-06-24 09:00 - 2026-06-25 13:00 | Webinar
Course will be held 9:00 – 1:00 June 24 and 8:30 – 12:30 June 25. All times are Eastern. Breaks will be given.
The Fair Housing Compliance (FHC) course is a comprehensive program offered by the National Affordable Housing Management Association (NAHMA) for property management staff. NAHMA’s Fair Housing Compliance course trains managers to understand complex fair housing regulations.
The requirements set forth in the Fair Housing Act and Section 504 regulations are enormously complex and far-reaching. NAHMA’s Fair Housing Compliance (FHC) course trains managers to understand these complex regulations, and provides clear instructions on fair housing laws. The comprehensive, practical training manual for this course includes ready-to-use documents and forms to conduct a Section 504 Self-Evaluation and sample Transition Plan. The course teaches a step-by-step approach to determining the administrative and financial feasibility of making units accessible. Not only does NAHMA’s Fair Housing course cover the application process, which includes screening, accepting, and rejecting applicants, it also presents instruction on developing company-wide policies and procedures. The Fair Housing Compliance is a required course for NAHMA’s NAHP certification program. All participants who successfully complete the course will receive a FHC certificate and lapel pin. Gwen Volk is an approved NAHMA instructor for this course.
Attendees should be prepared with a computer/laptop (webcam & microphone optional, but preferred for best interactive ability), pencils and highlighter for the course.
Cancellation Policy: Cancellations must be submitted five business days in advance of the session in writing. No shows will be billed. Substitutions accepted.

Team Performance - Webinar
2026-08-13 13:00 - 14:00 | Webinar
Rowing in the same direction…flying in formation… If you think your team is moving in different directions, this program is for you. Understand communication styles and organizational dynamics that promote effective productivity and profits.
• Communicating with the difficult person
• Listening for understanding
• Delivering tough news tactfully
Instructed By: Dr. Debbie Phillips, CPM®
Dr. Debbie is no stranger to the real estate industry. She has been developing high performing teams and advising owners on operational strategies for more than 30 years. Her background combines front line experience with academic research from both The University of Georgia and Georgia Tech. Her doctoral thesis created an employee engagement model for the multifamily housing industry.
In addition to her teaching and consulting, Debbie serves on numerous boards focusing on workforce development, talent management and affordable housing. Debbie is often referred to as The Apartment Doctor and has received international recognition for her work. Most notably, Debbie was named as one of twenty most inspiring women by Leaders Magazine and recently was named 2023 Ambassador of the Year by Entryway, a non-profit aimed at ending situational homelessness through careers in the apartment industry.
Debbie is also the Founder of the Real Estate Career Academy, a non-profit foundation focusing on creating career awareness and preparing a pipeline for talent in real estate.
Debbie believes in the philosophy, “you can dream, build and create the most beautiful place in the world, but it takes PEOPLE to make the dream a reality.”
Cancellation Policy: All cancellations must be received in writing five business days in advance. No shows will be billed. Substitutes accepted.
Non-Members must pre-pay

MAHMA Affordable Housing Symposium
2026-09-03 08:30 - 16:30 | The Ohioan Hotel & Event Center, 100 Green Meadows Dr. South, Lewis Center, OH, 43035, United States
Join MAHMA September 3 for the first ever MAHMA Affordable Housing Symposium!
Agenda & Details Coming Soon
Cancellation Policy: All cancellations must be submitted in writing five business days in advance. No shows will be billed. Substitutes Accepted.
Non-Members Must Pre-Pay

Your Sustainable Future: Energy Upgrades, Incentives & Practical Planning - Webinar
2026-09-16 13:00 - 14:00 | Webinar
Discover how affordable housing leaders can tap into clean energy incentives while building a realistic sustainability roadmap. Learn from real examples of energy savings, resident engagement, and compliance success.
Instructed by: Andy Reithel, Konjo Consulting
Cancellation Policy: All cancellations must be received in writing five business days in advance. No shows will be billed. Substitutes accepted.

NSPIRE Specialist Training - Webinar
2026-09-24 09:00 - 17:00 | Webinar
The US Housing Consultants full-day NSPIRE provides extensive NSPIRE training. Including a breakdown of the origins of NSPIRE, differences between UPCS, HQS and NSPIRE. A breakdown of the new severity ratings, the new pass or fail ratings, and the applicability of the rules for HCV, PBV, HUD CPD Programs, and REAC agency inspections from Multifamily Section 8, Public Housing and LIHTC.
The course then reviews the procedures required to close out findings in REAC’s new online system after REAC inspections, and the expectations of close out procedures. Then, discuss new procedures for REAC appeals, consequences for non-compliance, and new oversight processes from both HUD and REAC. Next, discuss the REAC NSPIRE scoring methodology. We breakdown the formula used for scoring, and then explain how it works and show a number of examples and comparisons between the new scoring and the old system.
NSPIRE standards will be reviewed and an understanding of requirements and underlying codes that standards are based upon will be provided. Including: NSPIRE applicability, NSPIRE Background and Structure, Voucher Program Pass/Fail, NSPIRE Scoring for REAC Inspections and Scoring Examples, Fire and Life Safety Standards, Bathrooms and Kitchens, Interior Finishes, Guardrails and Railings, Lighting and Electrical Standards, Windows and Doors, Mechanical, Hazards, Site and Grounds and Structural Issues.
ACE Certification Exam is optional and available following the course.
Cancellation Policy: All cancellations must be submitted in writing no later than five business days in advance. No shows will be billed. Substitutes accepted.
Non-Members must pre-pay.

Burnout in Affordable Housing: Real Talk for Property Leaders - Webinar
2026-11-04 13:00 - 14:00 | Webinar
An honest, facilitated conversation for managers and regional leaders about the stress of affordable housing work – and the small systems that protect your sanity.
Instructed by: Andy Reithel, Konjo Consulting
Cancellation Policy: All cancellations must be received in writing five business days in advance. No shows will be billed. Substitutes accepted.
Non-Members must pre-pay
