De-Escalation and Conflict Resolution

Session Details:
This interactive session will focus on practical strategies for preventing and managing conflict in housing settings. Participants will:

• Understand the stages of escalation and how to intervene appropriately.
• Learn proactive approaches to create a culture of safety and trust.
• Practice de-escalation skills through real-world scenarios.
• Explore how to set clear expectations with residents and colleagues in high-stress situations.
• Develop a step-by-step framework to use during future conflicts.

The training draws on best practices in crisis management, trauma-informed care, and effective communication. It includes discussion, reflection, and scenario-based learning to ensure participants walk away with tangible tools they can apply immediately.

Cancellation Policy: All cancellations must be received in writing five business days in advance.  No shows will be billed.  Substitutes accepted.